Privacy Policy

This Privacy Policy explains how The Gamer Lounge collects, uses and protects your personal information when you visit our website, contact us, make a booking or attend one of our gaming experiences.

Last updated: October 2026

1. Who we are

The Gamer Lounge is a gaming party and private hire venue based at:

The Gamer Lounge
65 Queen Street
Newton Abbot
Devon
TQ12 2AU
United Kingdom

Email: contact@thegamerlounge.co.uk
Telephone: (01626) 687943

2. Information we may collect

We may collect and process the following types of information:

Your name.
Your email address.
Your telephone number.
Booking details, including date, time, package, number of guests and special requests.
Child age ranges or party details where needed to manage a suitable booking.
Payment and transaction details, where applicable.
Messages you send to us by email, phone, contact form, social media or other communication methods.
Website usage information, such as pages visited, device information and basic analytics data.

3. How we use your information

We use your information to:

Respond to enquiries.
Manage bookings and private hire requests.
Confirm dates, times, packages and payments.
Provide customer support.
Prepare for parties, tournaments, private hire and gaming sessions.
Send service-related messages about your booking.
Improve our website, services and customer experience.
Meet legal, accounting, safety and insurance obligations.
Send marketing messages where you have consented or where we are otherwise permitted to do so.

4. Our lawful basis for using your information

We rely on different lawful bases depending on how we use your information:

Contract: to take steps before a booking is made and to provide the booking or service you have requested.
Legitimate interests: to manage enquiries, operate our business, improve our services and keep appropriate business records.
Legal obligation: where we need to keep records for tax, accounting, safety, insurance or legal reasons.
Consent: where you have opted in to receive marketing or where consent is otherwise required.

5. Payments

If online payments are available, payments may be processed by a third-party payment provider such as Stripe, PayPal or another secure payment service. We do not store full card details on our website.

6. Sharing your information

We only share your information where necessary. This may include sharing information with:

Venue staff and booking administrators who need the information to manage your visit.
Payment processors.
Website hosting, email, booking system and IT service providers.
Accountants, insurers, professional advisers or legal advisers where required.
Authorities or regulators where we are legally required to do so.

We do not sell your personal information.

7. Children’s information

The Gamer Lounge provides experiences that may be attended by children, but bookings should be made by a parent, guardian or responsible adult. We may collect limited information about children, such as age ranges, names or party details, where this is needed to manage the booking safely and appropriately.

8. Marketing

We may contact you with news, offers or updates about The Gamer Lounge if you have opted in or where we are otherwise allowed to do so. You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us at contact@thegamerlounge.co.uk.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, understand website traffic and improve the user experience. Some cookies are essential, while others may be used for analytics or marketing where applicable.

You can control cookies through your browser settings. If we use non-essential cookies, we will provide appropriate options where required.

10. How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected.

Booking and customer records may be kept for up to 6 years for accounting, legal and business record purposes.
General enquiries may be kept for up to 24 months unless they become part of a booking or ongoing customer relationship.
Marketing data is kept until you unsubscribe or ask us to remove it.
Website analytics data may be retained according to the settings of the analytics provider.

11. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. This includes using appropriate technical and organisational measures, limiting access to those who need it and using reputable service providers.

12. International transfers

Some third-party services we use, such as email, analytics, hosting or payment providers, may process data outside the UK. Where this happens, we expect those providers to use appropriate safeguards required by data protection law.

13. Your rights

Under UK data protection law, you may have rights including:

The right to access the personal information we hold about you.
The right to correct inaccurate information.
The right to request deletion of your information.
The right to restrict or object to certain processing.
The right to data portability, where applicable.
The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us at contact@thegamerlounge.co.uk.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Website: ico.org.uk
Telephone: 0303 123 1113

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

16. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

The Gamer Lounge
Email: contact@thegamerlounge.co.uk
Telephone: (01626) 687943